1. How do I place an order on tokii.com.au?
To place your order, select the desired item(s) and the appropriate size/coluor and click "Add to Shopping Bag".  

Your Shopping Bag will appear on the right-hand side of the screen, and can be accessed elsewhere on the site by clicking the Shopping Bag icon in the top right-hand corner. Once you have made your selection, please click "Proceed to Checkout" to complete your delivery and payment details. When your order has been confirmed, you will receive an Order Confirmation email.

2. The item(s) I had in my Shopping Bag have disappeared, what can I do?
Regretfully, it is not possible for us to reserve items in your Shopping Bag. If an item has disappeared from your Shopping Bag, this may mean that it is no longer available. In this instance, you can sign up to be notified if the item becomes available again by using the "Notify Me" button.

3. Which payment methods can I use?
We accept transactions through PayPal

4.Why hasn't my order shipped yet?
We begin processing orders within 24 hours of placement on all operating business days. We ship Monday through Friday - orders placed after 3:00 pm local time on Friday will be processed and shipped the following business day. Please note that local time refers to the time zone of our warehouse locations, not the location of the customer.

5.Can I modify or cancel my order?
If you have changed your mind about your order after you have placed it, we kindly ask that you contact us as soon as possible using the appropriate telephone number for your region and language preference.

4. Can you issue my refund to a different payment method?
All refunds will be sent to the original payment method.